Wasting time, poor sales meetings, poor strategy, capping income, and playing favorites are destructive to morale and lead to poor performance, says John R Treace.

Emotional intelligence testing is an emerging trend, but it can have its pitfalls. Gabrielle M. Wirth offers some best practice advice to avoid legal challenges from emotional intelligence interviews and tests.

Women are unique, says Susan T Spencer. They lead in a different way from men—and that’s a good thing for business.

Susan T. Spencer is one of a kind; an entrepreneur and business professional who competes in male-dominated industries. She learned about football from her father and business from her parents and grandparents. Before the age of 40, Susan was a mother, junior high school teacher, a tennis dress manufacturer, a lawyer and general manager of football’s Philadelphia Eagles.

Kenneth H. Marks offers expert advice on how to increase the value of your company before a potential sale.

Great news! After a long drought of M&A activity, the market for private companies is showing signs of life and recovery. If you own, operate or advise a middle market company, $5 million to $500 million in revenue, what does this mean for you and your clients when thinking about shareholder liquidity or selling the business? And how can you improve the odds of getting a deal done?

George F. Brown, Jr. offers four fundamental, measurable indicators to help determine if price pressures are real or not.

Stephen Archer, business analyst and director of Spring Partnerships, believes that the United States is declining rapidly as a superpower.

Is the US economy the next Ireland? To most people, particularly those in the US, this is an unthinkable concept. However, the similarities between the two countries are uncomfortably similar and the outlook for the US is little, if any, better.

If I were to ask 100 CEOs to define customer service, I would guess that 97 of them would say this: “Customer service is providing the customer with service that is fast, accurate, and courteous.” While those are indeed elements of customer service, there is more to it, so much more.

Cruise ships are important to the economies of Caribbean islands, but the Port Authority in Trinidad & Tobago has seen a huge growth in cargo in recent years, as Jeff Daniel discovers.

For those of us yet to enjoy a Caribbean visit, Trinidad & Tobago are right at the bottom of the chain of islands that make up the West Indies, almost within hailing distance of South America; at certain points the seas between Trinidad and Venezuela divide the two nations by no more than about seven miles. 

BAT Caribbean and Central America is operating in one of the most sensitive and spectacular locations. Federico Jenkins talks to Gay Sutton about protecting this natural environment and working to relieve poverty in the local communities.

Agnico-Eagle’s first venture into Mexico’s legendary Sierra Madre gold and silver belt is helping to deliver record results.