Thomas R. Cutler discovers vendor relationship management (VRM), a relatively new supply chain tool that pays off for all parties. VRM, or vendor relationship management, is the reciprocal of CRM (Customer Relationship Management). VRM provides industrial, distribution, and a wide range of enterprises with the technology and tools for efficient vendor interactions that benefit both parties. ÔÇ£Until recently, CRM systems took on the full burden of relating with customers,ÔÇØ explained Larry Caretsky, president of Commence Corporation.